Mahmoud Audi
IT Help Desk & Support Engineer
Abu Dhabi
Profile summary
Dedicated and detail-oriented IT Support and Helpdesk Engineer with Experience in Level 1 & 2 technical support, troubleshooting, and IT infrastructure services. Adept at providing remote and on- site assistance, resolving hardware and software issues, and optimizing IT systems for efficiency. Strong ability to communicate effectively with end-users and collaborate within a team to enhance IT service delivery. Passionate about leveraging technical expertise to improve organizational performance.
Key skills
Skills
IT Helpdesk & Technical Support (L1 & L2)Windows & Mac OS TroubleshootingActive directory managementMicrosoft 365 AdministrationRemote Desktop & VPN ConfigurationSystem Administration & IT InfrastructureVirtual Machines (VMware)Networking & Hardware SupportITIL Framework KnowledgeTicketing Systems & DocumentationCloud Computing (AWS/Azure/GCP Fundamentals)Scripting and Automation (PowerShell/Python)Cybersecurity Awareness & Incident Response (Phishing Detection, Malware Analysis Basics)Endpoint Detection and Response (EDR) Tools FamiliarityMobile Device Management (MDM)
Professional experience
IT Help Desk & SupportJan 2025 - Present
ADAFSA (Abu Dhabi Agricultural and Food Safety Authority)TECH-MAHINDRA Client based Certifications
IT Help Desk & SupportNov 2021 - Dec 2024
Abu Dhabi MunicipalityTECH-MAHINDRA Client based Certifications
Education
Diploma, Business &
Office ManagementJan 2017 - Jan 2019
Seblin Training CentreHigh School or equivalent, Social & EconomicsJan 2016 - Jan 2017
Bissan Secondary School